Thank you for shopping at R Republic. We are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not fully satisfied, our return policy makes it easy to return or exchange your items. Please take a moment to read the details of our return policy below.

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Returns & Exchanges

We offer a 30-day return policy on most items purchased from R Republic. If you are not happy with your purchase, you can return your watch for a full refund or exchange it for another item. Returns or exchanges must be made within 30 days from the date you received your order.

Eligibility for Returns:

• Items must be unused, unworn, and in their original condition.
• All original packaging, including the box, tags, and manuals, must be included with the return.
• Custom-designed or personalized items (such as engraved watches or special order pieces) are non-returnable and non-refundable.

Return Process

To initiate a return or exchange, please follow these steps:

1. Contact Us
   Send an email to our customer service team at [email protected] with your order number and a brief explanation of the reason for the return.

2. Receive Return Authorization
   Our team will review your request and provide you with a Return Authorization (RA) number and detailed instructions on how to return your item. Please do not send the watch back without an RA number.

3. Package Your Return
   Carefully pack your watch and all original packaging to avoid damage during transit. Make sure to include the RA number inside the package.

4. Ship the Item Back
   Once you have received your RA number, ship the item to the following address:

   R Republic Returns

   Contact us for the return address. Please note that you are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a tracked and insured shipping service, as we are not responsible for lost or damaged return shipments.

5. Processing Your Return
   After receiving your returned item, we will inspect it and process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few additional days for the funds to appear on your account, depending on your bank or payment provider.

Non-Returnable Items

The following items are non-returnable:

• Custom-designed watches (personalized engravings or special orders)
• Watches that have been worn, damaged, or altered in any way
• Final sale items or special promotions (if noted)

Refunds

Refunds will be issued to the original form of payment. The amount refunded will include the purchase price minus any shipping or handling fees unless the return is due to a defective or incorrect item. Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange your watch for a different style, size, or color, please follow the same process as outlined above for returns. Once your return is processed, we will issue you a store credit or help you place a new order for the exchange.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately. We will cover the return shipping costs and offer a full refund or exchange for a new item. To expedite the process, please email us at [email protected] within 7 days of receiving the damaged or defective item and include photos of the issue.

Contact Us

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team at [email protected]. We are here to assist you and ensure your complete satisfaction with your purchase.